Return Policy

  • Contact us to arrange for any returns at 830-303-3005 or 830-303-3005. Ask for the Parts Department.
  • Return requests must be made within 14 days of receipt.
  • There is a 20% restocking fee on all returned parts.
  • Shipping charges are not refundable under any circumstances.
  • Parts must be in resellable condition and in the original, undefaced packaging.
  • Used, installed or tried parts are not returnable.
  • Electrical parts, fuel parts and Hazmat items are not returnable.
  • Special order parts and vintage parts are not returnable.
  • If a V.I.N. (Vehicle Identification Number) was not provided with the order, there will be absolutely no returns or exchanges on the parts ordered.
  • We reserve the right to refuse return on any parts we find to have been installed, used or do not meet the above criteria.

Damaged Items

  • Please contact us at 830-303-3005 if your item is damaged in transit. We will file a shipping damage claim and get a new item out to you at no charge to you.

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled order includes any special ordered parts from the manufacturer, a return fee of 20% will apply to those parts.
  • If you refuse your shipment, any and all shipping charges incurred plus a 20% restocking fee will be deducted from your refund.

Core Returns

  • Some parts offered on our site have a core charge applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to them for remanufacturing. 
  • Customers are responsible for all shipping charges related to returning cores. 
  • Cores must be assembled, fully drained, undamaged and complete with no missing parts. 
  • Cores must be returned in the original packaging.
  • Core must be returned within 45 days of purchase.
  • Please include a copy of your invoice with all core returns. 
  • If you have any questions relating to core charges, feel free to contact us.